We thank you and appreciate your purchase with us on www.planbuddy.in ("Website/app") and/ or the application PlanBuddy (together referred to as "PlanBuddy"). Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements.
PlanBuddy lists events/spaces on its platform from other event listing sitesand applications ( hereby referred to as "third party") using information provided by their APIs or through listing them manually. PlanBuddy users can use its planning platform for going to such events listed by third party. But the booking for such events is solely managed by the respective third party platform/website//application through their payment gateway channels. The policy for refund/cancellation for such events that are not directly hosted by PlanBuddy is governed by the third party policies and PlanBuddy is completely not liable or accountable to any losses occurred due to the same. Users are hereby requested to complete due diligence of the third party refund, cancellation policies before booking through their platform. PlanBuddy refund and cancellation policy only refers to events directly listed and ticketed through the PlanBuddy platform.
All tickets for the events listed on the PlanBuddy website/app are NON REFUNDABLE unless otherwise explicitly stated.
If a customer is unable to attend the event for personal reasons or due to natural causes, the customer is not entitled to any refund for the tickets. In case a Customer decides to cancel his event request on his own accord, then the organizer shall be coordinated with by PlanBuddy to try and ensure that the Customer receives a refund, but the decision to provide the Customer shall be the sole right and discretion of the organizer and the decision of the organizer shall be final.
If due to any reason, unavoidable circumstances or beyond the limitations of the vendors the order is being cancelled and refunded then the following policy shall govern such cancellation. In the event that the event booked by the Customer is cancelled by the Organiser the money paid for such event shall be fully refunded to the Customer after deducting the transaction costs which are non refundable. The transaction costs are the actual costs incurred during the use of a payment gateway that PlanBuddy website/app uses for the secure processing of payment. Such refund shall take a minimum of 3 (three) weeks to process and get refunded. The event organizer is liable to refund only the ticket amount(less transaction costs) and no other expenses shall be claimed by the Customer in regards to travelling expenses etc. that the Customer might have incurred in relation to attending the event
However, in the event that the said event is cancelled with a malicious intent or with an intent to defraud the Customer, then the website/app, shall not be held liable for such cancellation and there shall be no guarantee of refund in such cases. PlanBuddy shall not be accountable in the event that there are extra costs incurred as a result of organizing the events.
In the event the refund is refused by the Organizer, PlanBuddy shall not be held liable or accountable by the Customer as the Website/app ensures to try and do everything in its power to guarantee that the refund is provided.